Akuntabilitas Pelayanan Izin Mendirikan Bangunan (IMB) Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Di Kabupaten Tanjung Jabung Timur

Abstract

This research uses a qualitative method or approach. Data collection techniques are done by direct
observation (observation) in the field, interviews, and documentation. Accountability in providing
services is seen from four (4) indicators, namely: indicators of compliance with procedures, indicators
of the existence of low-cost public services, indicators of compliance with time standards, and
indicators of public service. The implementation of the one stop service system at the Investment Office
and the One Stop Integrated Service (DPMPTSP) of Tanjung Jabung Timur Regency is the latest
innovation as a significant step in realizing the improvement of the quality of licensing and non
licensing services that are expected to simplify procedures, cut time and costs required to administer a
service in this case Building Permit (IMB). The purpose of this research is basically that the
organization has run well, easily and quickly. Because with the one-door system (OSS), all services can
be carried out within a period of approximately 1-2 weeks. Accountability for building permit services
(IMB) of the investment service and one-stop integrated service (DPMPTSP) in Tanjung Jabung Timur
Regency can be categorized as being able to support accountability in the district.