Analisis Tingkat Kepuasan Pasien Atas Pelayanan Zaal Kebidanan Dan Kandungan Pada RSUD Hamba Muara Bulian

Abstract

One of the targets of Obstetrics and Gynecology at the general hospital of bulian estuary, namely
increasing the level of patient satisfaction so that this becomes one of the indicators for measuring
service quality. One of the main elements supporting the level of patient satisfaction is patients with
their resources. The purpose of the study was to determine the level of patient satisfaction with the
quality of care in obstetrics and gynecology at the general hospital of bulian estuary. Respondents were
patients with obstetrics and gynecology at 75 general hospitals in the bulian estuary servants. Methods
of collecting data using questionnaires, observation, documentation. To test the hypothesis, the
technique used is path analysis. Research results: (1) the quality of services in obstetrics and
gynecology is very good, (2) the level of patient satisfaction with obstetrics and gynecology is very
good. Advice for obstetrics and gynecology public hospitals in bulian estuary servans must improve
service quality and maintain then maintain existing quality must be done, so that customers or users of
the hospital do not feel disappointed and the service users do not move elsewhere.